Black Friday sale: sale items are final sale, with no change-of-mind returns or exchanges. Faulty, damaged or wrong items are always covered under the Australian Consumer Law.
Do you offer refunds?
Bought something and it's not quite, right? Don't stress! We've got you covered with our refund policy.
Here's the deal: if you receive a dud that's faulty, damaged, or just plain wrong, hit us up for a refund or exchange within 30 days of receiving it. No dramas! We’ll even cover shipping. Changed your mind? You can still return your wares. You’ll just have to cover the shipping costs.
Just remember, all returns and exchanges are subject to inspection and approval, so ensure you send it back to us in its original condition, with all the tags and packaging intact.
How do I exchange my item?
Just contact our customer service crew within 30 days of getting the product. They'll give you all the info you need to send it back. Once we get the product back and take a look, we'll sort out the refund for you. It should be back in your account within 7-14 business days.
My order has not arrived. What do I do?
Sorry to hear that your gear hasn't shown up yet!
Here's what you can do:
- Log into your account or give our customer service crew a buzz to check its status.
- Get in touch with the delivery company. If the status says it's been shipped, give the delivery company a ring to see where it's hiding.
- If you're still in the dark, drop us a line with your order number, and we'll sort you out, no worries.
We go to great lengths to ensure our deliveries are prompt and secure, but if there's a hitch, our customer service crew will sort it out pronto and ensure you get your gear as soon as possible!
